Return & Refund Policy

Return & Refund Policy

Thank you for shopping at Karas Ghee. We are committed to providing you with the highest quality organic Vedic Ghee and wellness products. If, for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.

Conditions for Returns

Due to the food-grade and hygienic nature of our wellness products, we accept returns under the following specific conditions:

• The product received is damaged, defective, or incorrect.
• The return request must be initiated within 7 days of receiving the order.
• The jar must be completely unopened, sealed, unused, and with the original safety seal intact.
• All original labels, tags, and seals must be intact and attached to the jar.
• The product must be returned in its original premium box packaging.
• A valid receipt or proof of purchase must be provided.

Non-returnable Items

Several types of goods are exempt from being returned:

• Customized wholesale orders or personalized gift packs.
• Products purchased during special clearances or flash promotional sales (unless received defective).

Return Process

To initiate a return, please follow these steps:

1. Contact our customer care team at Contact Page with your order number and photo proof of any defects/damages.
2. Wait for our team to review your request and provide a Return Authorization along with return logistics instructions.
3. Pack the product securely in its original box packaging and hand it over to our scheduled reverse pickup courier.

Refunds

Once we receive your returned product, our quality team will inspect it to ensure the safety seal is unbroken. We will immediately notify you on the status of your refund after our inspection.

If your return is approved, we will initiate a refund to your original method of payment (or store credit, if requested). You will receive the credit within 5-7 business days, depending on your bank's policies.

Shipping Costs for Returns

Karas Ghee will cover all reverse logistics shipping costs if the item was defective, damaged, or incorrect. For customer choice returns, a standard reverse courier fee of ₹150 will be deducted from your final refund amount.

Contact Us

If you have any further questions on how to care for or return your item to us, please contact us.